The Assure Setup Guide

Set up your system in a centrally located place in your home. This allows the two-way communication between you and the operator to work most effectively.

1. Plug the power cube into an electrical outlet that is not controlled by a light switch.
2. Slide the ON/OFF switch on the bottom of the device to the “ON” position. The green light on the top of the device will flash until cellular service is acquired.
3. When the device is ready, you will hear the welcome message and voice prompts will assist you through setup.
4. When prompted press and release the HELP bar. You will hear a tone, and the BLUE light on the HELP bar will flash. Your system will announce, “Dialing the Emergency Response Center now. To cancel this call, please press the HELP Bar now”. Do not cancel the call. Wait to speak to the Emergency Response Center.

The welcome message will continue to play until setup is complete.

1. Press the TEST button located on the front of your communicator
2. To cancel this call, press and hold the TEST button for 3 seconds
3. If you allow the call to go through, you will be connected with an operator or an automated testing system.

If you experience any problems with your testing, please call 1-800-906-0872 for assistance.

1. In the event of an emergency, press your wearable help button or the HELP bar on your base unit.
2. The operator will speak to you through the communicator’s speaker and ask if you need help. If you cannot communicate with the emergency response center, help will be dispatched to the address on file.

Follow the voice prompts to cancel the call by pressing the HELP bar.

If you are unable to cancel the call in time, allow the call to go through and tell the emergency response operator that you activated your device in error.

Note: Your wearable help buttons work by triggering your communicator to call the emergency response center. You must be near your communicator for the system to communicate. There is NO speaker in the help button.

1. When you see your MESSAGE button flashing, press to listen to the message.
2. Once played, the message will stay in memory for 30 minutes then be deleted.

Fall detection only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the pendant will send a signal to your communicator to initiate a call to the emergency response center.

• We recommend that you wear your fall detection pendant around your neck so that it rests at chest level to avoid unnecessary swinging.
• Make sure the button is facing forward, making it easier for you to press in the event of an emergency.
• Wear outside your clothing as wearing it inside can reduce the percentage of falls detected.
• To cancel a call made due to a fall detection event, let the call go through and tell the emergency response operator that you are okay.

Your button is shipped in sleep mode. To activate, stay close to your base unit and:

1. Press and hold the button until the lights on the button flash.
2. Test the fall button by pressing the button and initiating a call to the emergency response center.
3. Allow the call to go through and tell the operator that you were testing your button.

In certain situations, the fall detection feature may not detect a fall. Some movements include, but are not limited to:

• A gradual slide from a seated position
• Lowering oneself slowly to the ground (to brace the impact of a fall)
• A fall from a height of less than 20 inches

Certain conditions may affect the ability of the fall detection feature to detect a fall, including, but not limited to:

• Use of the system at an altitude above 6,600 feet
• Use of the system by a subscriber less than 4 feet 6 inches tall
• Use of the system by a subscriber weighing less than 88 pounds

However, the ability to send a help call by pressing the help button is not affected by such conditions.

If you are interested in purchasing the Fall Detection service or wish to learn more, please call 800-800-2537.