800-800-2537
800-800-2537

Customer Service & Support

At Medical Alert we strive to offer simple security solutions that are easy to set up and easy to use. To make this process as easy as possible for our users, we’ve provided the following service and support information.

Service and Support

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General Information

Medical Alert offers general support about how to manage and get the benefits from your system.

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Emergency Response

Learn about the emergency response experience and what happens when you contact our response center.

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Medical Alert Connect App

Learn how to download and set up our mobile app, available on Apple, Android, and Google devices.

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Terms and Conditions

Please click the link below to read a complete copy of our Subscribers Terms and Conditions.

Setup Guides

Home Systems

Mytrex Landline

Knowing how to set up and use your Mytrex Landline system is important. Read Medical Alert’s guide on how to do this.

Read the Mytrex Landline Setup Guide

The Assure

Knowing how to set up and use your Medical Alert Assure home cellular system is important. Read our guide on how to do this.

Read The Assure Setup Guide

Mytrex LTE

Read about how to set up your Mytrex LTE home cellular system. Find out how to test, use and troubleshoot your system and fall detection.

Read the Mytrex LTE Setup Guide

Mobile Systems

On the Go Micron

Knowing how to set up and use your On the Go Micron mobile system is important. Read our guide on how to do this.

Read the On the Go Micron Setup Guide

On The Go With Cradle

On the Go

Read about how to set up your On the Go mobile system. Find out how to test, use and troubleshoot your system and its features.

Read the On the Go Setup Guide

On the Go Mini

Knowing how to set up and use your On the Go Mini mobile system is important. Read our guide on how to do this.

Mobile LTE

Knowing how to set up and use your Mobile LTE medical alert system is important. Read our guide on how to do this.

Smartwatch

Read about how to set up your Medical Alert Smartwatch. Find out how to test, use and troubleshoot your system and its features.

Accessories

Key Lockbox

Get lockbox tips and setup instructions. Your lockbox combination will be provided in the packaging for your Medical Alert system.

Smoke Detector

Knowing how to set up and use your Medical Alert smoke detector is important. Read our guide on how to do this.

Wall Buttons

Use the Linear PERS Wall Button self-activation instructions before using your new button.

Protection Plans

Download the complete terms and conditions for our Basic and Premium Protection Plans.

Still Have Questions?

Get answers to frequently asked questions about Medical Alert Systems. Learn how they work, what emergency help you get and more important FAQs.

Read Our FAQs

Contact Customer Support

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